When Bean Counters Strike

Somewhere at my company hides a bean counter. Instead of hiring more representatives to cover the phone lines for the provider customer service line, someone decided to move three of our team members to cover some of their call volume. Our corporation is ramping up for the formidable "first quarter." In health insurance, this is the busiest time of the work year. It is so busy there is no time off allowed. If you call off you receive a mark on your attendance. Noone desires to receive marks that work processing calls. We are careful to guard our metrics because we are required to bid for schedules every six months. If your stats are poor, you run the risk of not getting a schedule that you prefer. I choose the early schedule, 7:45 am to 4:30 pm. Another reason to maintain good metrics is for vacation bidding. I have been diligent in my career to be careful and not call off, to get good scores on evaluations, and to maintain schedule adherence. Last week the supervisor notified me that I am remaining on the preferred schedule for another six months.

I will miss the representatives who are moving to the provider unit. I feel I dodged a bullet!

When I have to miss work, I pre-schedule. I have provision for work call-offs for migraine days through FMLA (Family Medical Leave Act).

Yesterday I took off work for Botox injections. I'm praying that this treatment works effectively and quickly to subdue the migraines.

I maximized the day off to get necessary bloodwork drawn and going to the endocrinologist for my yearly visit. They're attempting to schedule me to receive Prolia injections for the treatment of osteoporosis. Yesterday was attempt #4 to get bloodwork and move forward to the first injection. The bean counters somewhere repeatedly dropped the ball leaving me paying for unnecessary bloodwork. This story is "to be continued."

Photos of Newt, my rescue cat, captured using my Samung Galaxy Note Ultra Plus 5G.

This is my five-minute freewrite
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